Our information technology Help Desk Support utilizes the Continuous Process Improvement (CPI) model. This model is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework. As an integral part of IT help desk services- also known as helpdesk support – our CPI model is adaptable to the specific needs of your organization and its employees.
Kortex Technologies utilizes our own proprietary IT Service Management platform (ITSM) which enables our IT service desk support staff to quickly and efficiently resolve support issues as they occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution.
Kortex Technologies offers many comprehensive business IT services for small to medium-size businesses, and large requiring full or part-time helpdesk services & support, application helpdesk support, customer service desk, or full-blown technical service resource centers. No matter what type of service help desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.
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